Last updated: July 1, 2025
Elqavor Inc. ("Elqavor", "we", "our", "us") is committed to protecting the privacy of individuals who visit our website at elqavor.com and who use our services. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights under applicable Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.
1. Information We Collect
We collect personal information only when it is voluntarily provided to us or when it is necessary to deliver our services. The types of information we may collect include:
- Contact information: first and last name, mailing address, email address, telephone number.
- Service request details: nature of the plumbing or electrical work requested, property address, preferred appointment times.
- Communication records: emails, chat logs, or notes from phone calls with our team.
- Website usage data: IP address, browser type, pages visited, referring URL, and time spent on pages — collected automatically via cookies and analytics tools.
We do not collect payment card information directly; any financial transactions are processed by secure, third-party payment processors.
2. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your service inquiries and provide quotes.
- To schedule and complete plumbing and electrical work at your property.
- To send appointment confirmations, reminders, and follow-up communications.
- To improve our website, services, and customer experience.
- To comply with legal and regulatory obligations applicable in Canada.
- To send you occasional service updates or promotional communications, where you have consented to receive them.
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: Trusted third-party vendors who assist us in operating our website or providing services (e.g., appointment scheduling software, email delivery). These providers are bound by confidentiality agreements.
- Legal requirements: When disclosure is required by law, court order, or government authority.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of our assets, subject to confidentiality protections.
4. Data Retention
We retain personal information for as long as is necessary to fulfill the purposes outlined in this Policy, or as required by applicable law. Service records are typically retained for a minimum of seven (7) years for warranty and regulatory purposes. You may request deletion of your data at any time (subject to legal retention requirements) by contacting us at supp@elqavor.com.
5. Security
We implement appropriate administrative, technical, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmissions.
6. Your Rights
Under PIPEDA and applicable provincial laws, you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Withdraw consent to the collection, use, or disclosure of your information (subject to legal limitations).
- Request deletion of your personal information where we no longer have a legal basis to retain it.
- Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated.
To exercise any of these rights, contact our Privacy Officer at: supp@elqavor.com or write to us at 1200 Bay Street, Suite 800, Toronto, ON M5R 2A5.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website following the posting of changes constitutes acceptance of those changes.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
- Email: supp@elqavor.com
- Phone: (647) 208-5590
- Mail: Privacy Officer, Elqavor Inc., 1200 Bay Street, Suite 800, Toronto, ON M5R 2A5